This section will help you think about how well your organisation supports your mission and vision with effective communications efforts.
HOW EFFECTIVE IS YOUR COMMUNICATIONS PLANNING?
Effective communication planning ensures your communication efforts are aligned with your organisation’s mission and vision. A written plan assists you in assessing what time and resources you will need to carry out your proposed communication efforts. Effective communication planning enables you to articulate long-term communication efforts—activities that may take longer than a year to implement or execute—as well as shorter-term plans. Regular monitoring of your communications plan allows you to gauge whether you are reaching your goals and whether you need to adjust your activities in response to changing circumstances. Evaluation allows you to assess how well you did and to analyse why you were successful, or not.
STRENGTHENING YOUR COMMUNICATIONS PLANNING
Use your assessment to determine your next steps. In all cases, you should:
- Discuss the results of this organisational strength map with IFEX. We may be able to connect you with relevant reference materials, external consultants, training opportunities or a skills exchange with another IFEX member.
- Discuss the results with some of your most committed funders who may be able to support some areas of your organisational development.
HOW EFFECTIVE IS YOUR COMMUNICATIONS PLANNING?
1. We plan our communications work in detail at least once a year, and create a written document to capture our plans.
Yes
Somewhat
No
2. When we plan our communications work, we always refer to our strategic plan, and ensure that our communications work is aligned with our mission and vision.
Yes
Somewhat
No
3. When we create our communications plan, we ensure that we are taking steps to support the organisation’s key activities with effective communication strategies.
Yes
Somewhat
No
4. We have staff responsible for communications who have sufficient skills in this area. We have designated staff to speak on the organisation’s behalf.
Yes
Somewhat
No
5. We have clear approval processes in place for authorizing written communications, such as website posts, press releases and public letters.
Yes
Somewhat
No
6. We have a clear understanding of who the audiences are for our communications efforts and target our approaches and channels based on which audience(s) we want to reach.
Yes
Somewhat
No
7. We have established goals and timetables around specific communications efforts.
Yes
Somewhat
No
8. We have identified key messages for each of our communications efforts.
Yes
Somewhat
No
9. We regularly use monitoring tools to gather information that helps us assess whether our communication efforts are achieving what we set out to achieve, and we evaluate our communications efforts against our plan at the end of each planning period, taking these results into account in planning for the future.
Yes
Somewhat
No
10. We have a crisis communications plan in place that sets out how to respond and communicate on emergency or unforeseen issues. This includes a social media crisis plan for responding to issues that arise in social media.
Yes
Somewhat
No
If your assessment shows that you have answered mostly “No”
• Appoint someone in your organisation or create a committee to research and assess communication plans, tools and methodologies that might help your organisation.
• Set some basic communication objectives. They should be measurable; aligned with your organisation’s mission and vision; realistic given time, budget and resources; and clear.
• Assess what communication skills you need to add to your team, and develop a plan to fill the gaps, either through training of existing staff or hiring of new staff.
If your assessment shows that you have answered mostly “Somewhat”
• Review the tips under “mostly no” to ensure that you have all of the basics covered.
• Conduct an analysis of who your key audiences are. Should your communications efforts be geared to reaching the general public? Legislators and influencers? Academics? Activists? You may have multiple audiences, depending on the issue. Assess who you are effectively reaching now, and who you are missing in your current communication efforts. What can you do to fill the gaps?
• Appoint someone in your organisation or create a committee to compile a year-long communications calendar for the organisation. Link your communication plans to the mission, vision and objectives in your strategic plan.
• Identify tools and methods for monitoring and evaluation.
• Share the results of this assessment with consultants in your community who can advise you on targeted ways forward.
If your assessment shows that you have answered mostly “Yes”
• Review the tips under “mostly no” and “mostly somewhat” to ensure that there are no gaps in your planning.
• Document your communications planning methodology, tools, resources and schedule (i.e., people involved, schedule for drafting a communications plan, approval process, etc.) for internal reference.
• Ensure that you have a crisis communications plan in place, and that it is up to date with current contact information for key staff.
• Assess whether there are new communications channels you should be adding to your communications mix. Is there a new social media platform you should try? A new way to package information—infographics, video, webinar, etc.—that you have not tried?
• Conduct a post mortem on your most successful and least successful communication efforts of the last year. What can you learn from your success? What can you learn from your challenges?
• Share the results of this assessment with consultants in your community who can advise you on targeted ways forward.
Organisational Strength Map
Use this tool to identify your organisation’s strengths and explore areas for growth and development.
Chapters
Strategic Planning Toolkit
Build your strategic plan and improve your organisation’s effectiveness with these strategic planning tools and fact sheets. Not sure where to start? Check out the Starting Points page for advice tailored to your situation.
Communications Strategy Toolkit
Effective communications planning will enable you to raise your organisation’s voice on issues that matter.
Financial Sustainability Plan
Ensure that your organisation survives and thrives by strengthening its fiscal framework.
Social Media Strategy
This step-by-step tool will enable you to build an effective social media strategy and engage your online audiences.
Website Optimisation Plan
This 10-step plan will help you improve your website’s impact and usability.